Sales Bites

Cassie Quien, Internal Relationships

Episode Summary

In this episode of Sales Bites, host Will Jenkins speaks with Cassie Quien, VP of Commercial at REPOWR, about the critical importance of building internal relationships in sales. They discuss how these relationships directly impact customer service and the overall success of sales efforts. Cassie emphasizes the need for recognition and communication within teams, especially in a remote work environment, and shares insights on how to foster these connections effectively. The conversation highlights the significance of soft skills in sales and the necessity of treating colleagues with respect to enhance collaboration and customer satisfaction.

Episode Notes

SUMMARY:

In this episode of Sales Bites, host Will Jenkins speaks with Cassie Quien, VP of Commercial at REPOWR, about the critical importance of building internal relationships in sales. They discuss how these relationships directly impact customer service and the overall success of sales efforts. Cassie emphasizes the need for recognition and communication within teams, especially in a remote work environment, and shares insights on how to foster these connections effectively. The conversation highlights the significance of soft skills in sales and the necessity of treating colleagues with respect to enhance collaboration and customer satisfaction.

TAKEAWAYS:

• Building internal relationships is crucial for sales success.
• Sales professionals must recognize the contributions of their internal teams.
• Positive internal relationships lead to better customer experiences.
• Communication and recognition are key in remote work environments.
• Soft skills are essential for effective sales and teamwork.
• Intentional efforts are needed to build relationships remotely.
• Taking a pause before responding can improve relationships.
• How you treat people affects customer service outcomes.
• Celebrating small successes fosters a positive team culture.
• Trust and collaboration are built through consistent communication.

CHAPTERS:

00:00 Building Internal Relationships in Sales

09:47 The Importance of Recognition and Communication