Sales Bites

Cassie Quien, Emotional Intelligence

Episode Summary

In this episode of Sales Bites, Will Jenkins interviews Cassie Quien, VP of Commercial at REPOWR, about the importance of emotional intelligence in sales. Cassie shares her background in the transportation industry and how she developed her emotional intelligence skills. They discuss the value of the salesperson's initial experience with the buyer, the importance of listening and adaptability, and the need to maintain composure and lead with facts. Cassie emphasizes the importance of being authentic and true to oneself in sales. Overall, the conversation highlights the role of emotional intelligence in building strong relationships and driving sales success.

Episode Notes

SUMMARY:

In this episode of Sales Bites, Will Jenkins interviews Cassie Quien, VP of Commercial at REPOWR, about the importance of emotional intelligence in sales. Cassie shares her background in the transportation industry and how she developed her emotional intelligence skills. They discuss the value of the salesperson's initial experience with the buyer, the importance of listening and adaptability, and the need to maintain composure and lead with facts. Cassie emphasizes the importance of being authentic and true to oneself in sales. Overall, the conversation highlights the role of emotional intelligence in building strong relationships and driving sales success.

TAKEAWAYS:

• The buyer values the salesperson's experience as much as the product or service being sold.
• Listening and adaptability are key skills for sales professionals with high emotional intelligence.
• Maintaining composure and leading with facts, not feelings, are important in sales interactions.
• Being authentic and true to oneself is crucial in building strong relationships with customers.
• Emotional intelligence plays a role in both sales conversations and leadership positions.

CHAPTERS:

• 00:00 Introduction and Background
• 03:31 The Value of the Salesperson's Experience
• 05:00 Listening and Adaptability in Sales
• 06:28 Maintaining Composure and Leading with Facts
• 08:24 Authenticity and Building Strong Relationships
• 10:19 Emotional Intelligence in Sales and Leadership